Actucall (Call Centre Solutions)
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Custom Software Development

Custom software development and systems integration for law enforcement, telecommunications and information systems is our specialty. We cater to large corporations within Government and Industry with tight deliverables and demanding requirements.
Trillys delivers fully tested and documented turnkey systems and we support our products long after final delivery. Using proven technologies and adopting an agile method of software development ensures that we can quickly and efficiently respond to sudden changes in product features and deliverables.

Our suite of custom solutions includes:

  • Real time call detail reporting (CDR) applications
  • Security and law enforcement applications (Processing, Analysis, etc.)
  • Knowledge management and multimedia search systems
  • Statistical applications
  • Accounting system plug-ins
  • Corporate support system tools

Asterisk is a Private Branch Exchange (PBX) that includes many features such as multiple extensions, voice mail, conference calling, call forwarding, interactive voice response (phone menus), and automatic call distribution. It supports a wide range of Voice over IP (VoIP) protocols. Asterisk servers can be linked via the Internet or a Private Network.

The benefits of using VoIP for corporate use include improved customer service, a reduction in network infrastructure, and a significant cost savings. Using VoIP lowers corporate telecom costs and reduces licensing and operational costs. Unlike traditional phone systems, there are no additional licensing costs for advanced call distribution features such as queues, voicemail and conference bridging. Since it runs on standard computer hardware using traditional network switching and routing devices, system administrators are not required to train on new platforms.
However, Asterisk is not an off-the-shelf phone system. Its robust feature set necessitates a substantial amount of technical know-how in order to leverage the complete functionality of the system. Trillys has the knowledge and expertise to fully install, configure and maintain your corporate Asterisk VoIP system.